Information Collection and Use
We may request certain pieces of personal information from our users at various points on the website. We are the sole owner of this information and at no time will it be sold, shared or rented to third parties in any way other than those set out in this policy.
We may request your name, telephone number, email address, shipping and billing address or addresses, credit card number and expiration date. This information is collected for:
• Order Processing.
• Contacting you regarding your order.
• Delivery of orders.
• Verification of your identity for payment authorization and on-line account access.
• Sending you a regular newsletter (following your request).
• Entering you into our prize-draw/competitions (following your request).
• For surveys and polls (voluntary information).
The only time that any of this information is shared is with your Credit Card Company or selected payment gateway for completion of your order. All our deliveries are outsourced to a reputable shipping company ( FedEx® ) and your name and address will only be used for order delivery purposes.
Order
We request information from the user on our order form when making a purchase. This is when a user must provide their contact information such as name, telephone number, email address and shipping and billing address or addresses, and financial information such as credit card number and expiration date. This information is used for billing purposes and to fill our customer’s order. If we have difficulty processing an order we will use the contact information to communicate with the customer.
Security
When you make a purchase our server uses a Secure Socket Layer (SSL) to connect with you. This protocol is the finest security available. SSL encrypts your sensitive information, guarding it from interception and misuse. This ensures your security and a safe shopping environment. All of our customers’ information, not only the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our Customer Service Representatives) are granted access to personally identifiable information. We always keep our employees up-to-date on all of our privacy and security practices. We frequently, and whenever additional policies are added, inform our employees and remind them of the importance we place on privacy, and what they can do to ensure that customers’ information is protected at all times. Finally, the servers that store personally identifiable information are in a secure environment in a locked facility.
Participation in Surveys/polls and sweepstakes/competitions
On an occasion we will ask you for information via surveys or sweepstakes. Your participation is completely voluntary and the user therefore has a choice whether or not to disclose information. This information may include name, address and contact details and information relating to your experience, interaction and dealings with us. This information will solely be used to notify winners and to track and improve the use, efficiency and effectiveness of the website. This information will never be sold, shared or provided to third parties and is only used for the reasons mentioned above.
Newsletter
Participation in this service is provided on a voluntary basis and users will always have the opportunity to opt-out from this service. Subscription to this service will require only an email address.
Email–A-Friend
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. We store this information for the sole purpose of sending this one-time email and tracking the success of our referral program.
Your friend may contact us at sales@globalgoldandsilver.com to request that we remove this information from our database.
Design your Own Ring/Special Requests
Personal information relating to the individuals who participate in this service will solely be used by the company for internal surveys and information. Whilst no personal information will be made available, designs and specifications may be made available to visitors of the website by way of examples of this service. We reserve the right to utilize any of these designs for our own purposes.
Cookies
Cookies are a small piece of information stored by a user’s browser on their computer. Usage of a cookie is no way related to any personally identifiable information but allow us to track the most popular areas of the site and the interests of our individual users. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent/browser cookie is a small text file that remains stored on the user’s hard drive. Persistent cookies can be removed by following your specific Internet browser instructions. By setting a cookie on our site, users would not have to log in a password in order to view contents from a previously stored shopping cart or wish list. This saves your valuable time during the shopping experience. If users reject the cookie, they may still retain this information by choosing to provide a viewer defined username and password.
Site Usage Tracking
Our database allows us to track the traffic through our site. Whilst it does not provide us with any personally identifiable information it does allow us to compile statistics, analyze trends and monitor daily usage. The information collected includes IP addresses, browser type, referral pages, ISP, platform type, date and time stamp. These statistics are compiled by a third party and are subject to their privacy policy, but are solely used by us to improve and determine the products and services available on the site.
Links
This Web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of these other sites. We encourage our users to be aware when they leave our site, to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement solely applies to the information collected by this Web site.
Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
Third Party Intermediaries
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
Opt-Out Policy
We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.
If you no longer wish to receive our newsletters and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter, by contacting us on 800-680-9757, or by emailing us at sales@globalgoldandsilver.com .
Chat Rooms/Live Chat/Testimonials
If you use Chat Rooms/Live Chat on this site, you should be aware that any personally identifiable information you submit can be read, collected, or used by other users and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit through the aforementioned facilities.
Correcting/Updating Personal Information
If a user’s personally identifiable information (such as zip code, phone number, email or postal address), changes we provide a way to correct and update this information. User’s may either email our Customer Support Team at sales@globalgoldandsilver.com or contact us by telephone at 800-680-9757.
Notification of Changes
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.
Contact Information
Should you have any questions or queries relating to our Privacy Policy, or any other policy, please email us at sales@globalgoldandsilver.com , or refer to the other contact methods displayed on our Contact Us page.
